Last updated: 22 September 2026
At Stitchfolio (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us when you visit, browse, or shop through our website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices available to you.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with Stitchfolio, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Product preferences and interactions with our website
- Information provided when contacting customer support
- Any other information you voluntarily provide to us
When you make a purchase, your payment information may be processed securely by third-party payment service providers. Stitchfolio does not directly store complete payment card details.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process payments
- Provide customer support
- Respond to your questions and requests
- Manage your account
- Send order confirmations and important service communications
- Improve our website, products, and services
- Understand how customers use our website
- Personalise your shopping experience
- Send promotional or marketing communications where permitted
- Detect and prevent fraud, abuse, or security issues
- Comply with applicable laws and legal requirements
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand website traffic, and improve your browsing and shopping experience.
Third-party services integrated with our website, such as analytics, payment, advertising, or social media services, may also use cookies or similar technologies.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:
- Payment processors
- Shipping and logistics partners
- Website and hosting service providers
- Analytics providers
- Customer support services
- Marketing and advertising service providers
- Technology and security providers
These service providers may process your information only to the extent necessary to provide their services to us.
We may also disclose information when required by applicable law, legal process, government authorities, or where reasonably necessary to protect our rights, customers, website, or business.
5. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment services, or other websites.
Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies. Stitchfolio is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
6. Data Security
We take reasonable measures to protect the personal information we collect from unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a concern or request regarding the handling of your personal information
To make a privacy-related request, please contact us using the details provided below.
8. Marketing Communications
If you choose to receive promotional communications from Stitchfolio, we may send information about new products, collections, offers, campaigns, launches, and other Stitchfolio updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may still receive essential communications relating to your orders, transactions, account, or use of our services.
9. Children's Privacy
Our website is intended for users who are legally permitted to use online shopping services under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can take appropriate action.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.
When personal information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically for the latest information about our privacy practices.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Stitchfolio handles your information, please contact us:
Stitchfolio
Email: stitchfolio28@gmail.com
Phone: 9773811877
Instagram: @stitchfolio.official
Business Address: New Delhi, Delhi, India